Q: Once I buy a deal coupon, how do I redeem it?
A: It's easy! Your voucher will include a 16-digit alphanumeric code. Enter it in 4-digit increments into the 4 boxes here: www.livemocha.com/redeem.
You will need to be logged in to Livemocha in order to redeem, so create a free account when prompted if you don't already have one.
Note: Typos are common - careful with letters and numbers that can be easily mixed up, such as O, 0, 1 and I.
Q: How do I choose my course language?
A: Your coupon gives you a Gold Key, which unlocks access to any and all of our Active courses (English, Spanish, French, Italian and German). Enroll in your desired course by clicking on the "Courses" tab in the top navigation.
You can also practice all of our 38 languages, including the 5 languages in which our Active program is available, using our free Basic courses.
Q: Can you explain the 'expiration date' of the coupon I am receiving? When should I redeem?
A: The expiration or "activation" date of your coupon is the latest date on which you can redeem your code. The course clock starts upon code redemption. For instance, if you have a 3-month coupon that expires on December 15th, 2011, you can redeem your code on any day up to and including December 15th. You will then have 3 months of uninterrupted access to your course.
Q: How does this work? Do I need to buy books? Is there an actual classroom to attend?
A: Our courses are 100% online. There is no classroom and no need to purchase any additional books or materials. There are no DVDs or CDs to deal with. Your coursework is available wherever and whenever you are: all you need is an internet connection. Simply log in to Livemocha.com and work on your course as your schedule allows. How convenient!
Q: How long does it take to complete an Active course?
A: Active English contains about 400 hours of content. Active French, Italian, Spanish, and German each include about 150 hours of content. That said, completion time varies from person to person -- it depends on your current language skills, how fast you like to work, how often you like to review past material and how quickly you grasp new concepts. Repetition is essential to learning, so we recommend taking the time to review past exercises early and often.
Q: How advanced is the coursework? Does it include material for total beginners?
A: Active Courses start at the very beginning - from "Hello" and "How are you" - and move up sequentially. Spanish, French, Italian and German each include beginner through upper intermediate, divided into levels so you can start at the appropriate level for you and move around as you please. You'll be conversationally comfortable upon completion.
Active English is designed for a high level of conversational fluency (including university-level test prep skills), so it includes 12 levels all the way through Advanced.
Q: Where can I find more information about this course?
A: The following pages provide detailed information about the content and structure of each Active Course. If these pages do not answer your question, email us at firstname.lastname@example.org.
Q: Do I have to log on at a certain time to take this course?
A: Nope! Login and learn 24/7 at www.livemocha.com. Even if you can only spend 10 minutes a day with your course, you'll notice your skills improving. Your progress will always be saved between logins.
Q: Will I receive a certificate for completing this course?
A:We do offer certificates of completion to record your progress. Keep in mind these are intended for your own personal satisfaction, and are not accredited by any organization or university.
Q: What happens if I don't finish my course in the time provided by this coupon?
A:We offer reasonable prices to continue your course if you'd like more time. There are multiple packages to choose from: you can extend your course one month at a time, or get an entire year of Gold Key. You will never lose any progress in your coursework, even if you choose to take a break before renewing your Gold Key.
For more questions, contact us at email@example.com